After your purchase of this quality product Villeroy & Boch provides you with a factory warranty of two (2) years. We provide a warranty of five (5) years for the sauna cabin when used residentially (excluding electrical components such as sauna heater and controls, lighting, infra-red heating system). Parts which are subject to normal wear and tear, such as lighting materials, are not covered by these warranty provisions. The warranty applies exclusively if the product is installed and maintained according to our instructions for installation and use. The product may not be subject to any alteration (e.g. boring of holes) which is not contained in the installation instructions accompanying the product. The warranty is limited to the repair or exchange of products supplied by Villeroy & Boch. To make a claim under the terms of the warranty please contact your supplier. Consequential damage and installation or removal costs are not covered by the warranty. Villeroy & Boch is not responsible for the consequences of negligent installation or usage.